Ugh, this again. Another Monday where I promise myself "this is the week I get fit" for the 47th time. Why is this so difficult? I've got...

The short answer—Overhyped, underwhelming, and nowhere near replacing humans—at least not yet.

Simple way to understand the difference between Customer Experience (CX) and Customer Service (CS)

In a world where customers are more demanding than they ever were, customer experience is key. Welcome to the wild, ever-shifting circus...